Is That Person Really an Airline Employee?

No doubt you have heard the nightmare stories about customer service in Bangalore. If you are a Dell customer, you've probably experienced it first-hand. (Me & the Tsar finally gave up when we ordered our last computer and did the customer service thing via e-mail. There was no way either of us could understand the customer service rep on the phone....)

Well, the airlines have bought into outsourcing in a big way. This article in the New York Times (subscription required....so far, it's still free) details how the trend is spreading in the industry. As the article states, soon pretty much all the employees except for the flight attendants and pilots may be contractors.

Too bad no one has figured out a way to outsource CEO's or boards of directors. Imagine how much money would be saved!